Property Technology Services - service catalogue - The Government Property Agency

GovPass

One secure universal access pass that provides the holder with access to government buildings where they are approved to enter.

Our role

At GPA-managed buildings the pass office team will check the data and vetting levels, and produce the required security passes.
GovPass is currently being rolled out on a building-by-building basis.

Your role

At GPA locations – Complete security vetting for individuals requiring a pass, and pass this data onto us.

Provide the GovPass team with updated information on starters/leavers/change in security clearance.

At locations not managed by us, the managing department will be expected to work with clients to check the data and vetting levels and produce the required security passes.

Service level

GovPass Security passes will be produced within five working days of receiving the required data from you.

GovPrint

Our role

We provide GovPrint services to offer a secure follow-me style print service. GovPrint is available on all floors of the building where the service has been adopted via team/department registration. The provision of technical support and consumables is included.

We provide the toner and paper.

Your role

The service requires departments to onboard, and then you register by team or department. Users are required to register their ID card at a multifunction-device (printer/scanner/copier) to be able to use the service going forward. Only one registration at one machine is required and allows use at any of the multifunction devices in the building connected to GovPrint.

Service level

GovPrint to be provided with technical and consumables support.

Shared network (internet, GovWifi and client integration)

Our role

Shared network provision is provided for use up to OFFICIAL level of security. Higher security clearance requirements are out of scope for the shared network.

GovWiFi provides internet access for clients, we will manage the provision of GovWifi at locations where our technology is onboarded.

At locations where our technology isn’t onboarded, the organisation managing the network is reponsible for providing GovWifi in line with the published standards.

Your role

The Client must adopt the use of a shared network and/or GovWifi at locations where our technology is onboarded.

Users are required to register as individuals to use GovWiFi. Only one registration is required for use of GovWifi across the estate. There is an annual refresh of credentials required for which the user will be prompted by email/text. Your IT team can create a certificate based registration for all devices which means users will connect automatically and not need to register individually.

Service level

The shared network is available on completion of building fit-out. Where GovWiFi has been provisioned in a building, all users who have registered will have immediate access.

Audio visual systems

Our role

Audio visual equipment will be provided in all shared meeting rooms and in-scope collaboration areas according to the building design.

These are provided on a ‘bring your own device’ basis, which means that the systems available will work with any video conferencing software (Teams, Google Meet, etc).

Your role

Provide a video conferencing platform for meetings (e.g. Teams, Google Meet, etc.)

Users will require a laptop/device to connect to the AV equipment

Users should make themselves familiar with guidance for using the AV equipment

Users must not disconnect or remove any AV equipment or cables from rooms as this may render the AV system unusable.

Service level

Equipment is available in all meeting rooms with appropriate cabling and hardware attached. AV equipment is supported by in-house engineers or via service tickets dependent upon the process at that building

Resource booking (meeting rooms and visitor management)

Our role

A room and booking system is provided to allow users to book rooms for meetings in their building.

Your role

Departments will be required to provide an administrator for the booking system.

Service level

Booking system available.

Mobile boosting (as required)

Our role

Where agreed, and our technology is onboarded, we will provide mobile boosting to enhance the mobile signal. The service provided will vary dependant on signal strength and which network(s) are used.

Your role

We will work with you to understand your requirements.

Service level

99% availability.

Occupancy monitoring

Our role

Perimeter level occupancy data broken down by the specific organisation/client (Level 1+ data) will be made available to you via direct access dashboards where a request is made for access. This data will display the number of individuals attending each building on a daily basis over time. We do not provide individually identifiable data.
Level 1+ data is available at a limited number of buildings but will be made available once buildings are onboarded to the occupancy data rollout programme.

Your role

A nominated administrator required to access a dashboard for your reporting.

Required to manage your own capacity in buildings using the data provided.

May need to produce building usage agreements / policies locally to manage capacity and space.

Required to optimise and balance the use of the space provided over the week.

Service level

Power BI dashboards available.

IT Service Management

Our role

The IT service management wrap is delivered at properties where the GPA has delivered interoperable IT (Hubs or IT remediation locations) or where the GPA has formally taken on responsibility for interoperable technology from another government organisation.

The service wrap covers all technology items listed in our Property Technology Services other than if specified differently within the individual briefs.