Workplace Services
We design effective, long-lasting workplace solutions that place customer comfort, safety, community and support at the core.
We put ourselves in your shoes, experiencing the building end-to-end from the perspectives of the business, employees and visitors. We develop effective, long lasting solutions by identifying opportunities for innovation and implementing best practice across sustainability initiatives, asset and workplace data analysis, health and safety and workspace utilisation.
Our solutions ensure compliant service delivery that meets your evolving needs across a broad range of environments. Whether it’s traditional FM services such as building maintenance, fire safety, water testing, waste management, cleaning, catering, front of house or security, or more specialised capabilities such as energy management, workplace experience, customer experience and visitor management.
What’s included?
Workplace services delivery
- Named Regional and Area Workplace Service Managers
- Management of contract delivery
- FM strategy and procurement
Customer comfort and safety
- Reactive maintenance and repairs
- Statutory and Standard Planned Preventative Maintenance
- Accessibility
- Sustainability and energy management
- Net Zero
- Reception management
Customer community and support
- Reception and portering services
- Cleaning
- Recycling and waste
- Grounds maintenance and window cleaning
- Catering and vending
- Furniture procurement
- Mail service
Customer security and response
- Operational Security (management and coordination)
- Physical guarding
- Security pass production
- Incident control management
- Access control systems
- CCTV and alarm Monitoring
- Departmental security health checks (Government security standards)
Compliance and condition
- Fire Risk Assessments (FRA) – Aligned to GPA Fire Policy
- Fire safety related training
- Evacuation Management Systems
- Building Fire Strategy Plan – risk based strategies and reviews
- Building Emergency Evacuation Plan (including PEEPs integration)
- Support for occupiers production of PEEPs (if applicable)
- Statutory compliance audit
- Building induction (GPA fully managed buildings)
Reporting
- Workplace Service compliance data
- Health and safety data and investigations
- Building performance data
Finance
- Process invoices
- Budgeting
- Quarterly invoicing
View our service catalogue for full details of the specific services we can provide as part of our Workplace Services offering.
Placing customer comfort, safety, community and support at the core.
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