Workplace experience
We understand the link between the built environment and employee experience, behaviour and productivity. That's why we're leading the charge on modern ways of working across the Civil Service.
Established in 2018, we have always had the mission: Working Better Together.
When customers are given the right environment and the right tools to come together, something truly special happens. Teams grow more connected, communities are formed and everyone can perform at their best
The perfect working environment is inviting and enticing – a place where people and teams feel a sense of belonging.
Creating great places to work
Our Workplace Experience team is dedicated to providing a great experience for everyone who uses our offices. We are thought-leaders in effective ways of working now and for the future. From welcoming customers on their first day in a new office, to in-depth analysis of customer data, we are focussed on creating meaningful workplace experiences.
My Government Workplace
Everything you need to know to make the most of your time in our workplaces.
Customer Insights
Our Customer Insights team has developed an unparalleled understanding of employee preferences and needs and can shed light on the path toward improved workplace experiences.
Workplace design
We are leading the creation of multi-departmental workplaces across the UK, supporting civil servants to reach their full potential through collaborative, inclusive and flexible workplace design.
Workplace change: empowering people through choices
Smarter working empowers us with choices about where, when and how we work. Underpinned by culture, ethos, process and technology, smarter working is about optimising working environments to simplify processes, generate greater productivity, and realise cost savings through efficiencies.
We have been leading the Civil Service transformation to smarter working since 2018 by supporting government departments to implement smarter working practices. We have supported 30 departments to achieve Smarter Working Maturity. This means these departments have provided demonstrable evidence of how their people, culture, leadership, technology and workspaces are benchmarking smarter ways of working.
Demystifying smarter working
With organisations across all sectors racing to join the smarter working journey with more intensity than ever before, the momentum is also creating a community of misconceptions around what smarter working is. We’ve looked at some of these common misconceptions to demystify smarter working.
The Smarter Working Community of Practice
Stay ahead of the game as part of our community of public sector workplace professionals.
Regenerating Peterborough
Quay House in Peterborough is our first new build hub within the Government Hubs Programme. It sits at the gateway to Fletton Quays and is a crucial part of the £120 million regeneration project for Peterborough. The hub was opened in March 2023 to 1,200 civil servants from five government bodies.
Repurposing disused high street retail space Birmingham
Our government hub in Birmingham was refurbished from disused retail space to create modern, digitally-connected and inclusive workspaces, supporting 1,700 civil servants from 20 government bodies. It welcomed its first occupants through a phased induction from July 2021, and was officially opened in July 2022, increasing footfall on the local high street and public transport links.
The hub is saving more than £2 million per year in operating costs through estate rationalisation, and has been awarded Leesman+ certification. Buildings that are Leesman+ certified are the benchmark for public sector workplaces, and lead with valuable insights in workplace optimisation and the quality of user experience.
It has also received Inclusive Environments Recognition by the Construction Industry Council (CIC) for its accessible and inclusive environments. This recognises the hub for, providing supportive work spaces and facilities to meet the needs of the diverse workforce.
