Workplace Services

We design effective, long-lasting workplace solutions that place customer comfort, safety, community and support at the core.

We put ourselves in your shoes, experiencing the building end-to-end from the perspectives of the business, employees and visitors. We develop effective, long lasting solutions by identifying opportunities for innovation and implementing best practice across sustainability initiatives, asset and workplace data analysis, health and safety and workspace utilisation.

Our solutions ensure compliant service delivery that meets your evolving needs across a broad range of environments. Whether it’s traditional FM services such as building maintenance, fire safety, water testing, waste management, cleaning, catering, front of house or security, or more specialised capabilities such as energy management, workplace experience, customer experience and visitor management.

What’s included?

Workplace services delivery

  • Named Regional service manager
  • Area Manager
  • Building Service Manager

Customer comfort and safety

  • Reactive maintenance and planned preventative maintenance
  • Statutory inspections and risk assessments
  • Asbestos management
  • Sustainability and energy management and Net Zero interventions

Customer community and safety

  • Reception and portering services
  • Cleaning
  • Recycling and waste
  • Grounds maintenance and window cleaning
  • Catering and vending
  • Furniture procurement
  • Mail service
  • Conference centre support

Customer security and response

  • Management and coordination of operational security and Incident Control Management
  • Physical guarding
  • Civil service and Gov Pass production
  • Access control systems
  • CCTV and alarm Monitoring
  • Property related Business Continuity coordination
  • Security vetting for suppliers
  • Report on HM Government Standards
  • Reporting

Compliance and condition

  • Fire risk assessment and fire safety training
  • Building emergency evacuation plans and TagEvac
  • Support to produce Personal Emergency Evacuation Plan (PEEP)
  • Plan and deliver condition surveys
  • Stat compliance audits
  • Building inductions

Workplace compliance and condition data

  • Health and Safety Data
  • Building performance

Finance

  • Check and pay all workplace related invoices
  • Provide budget for all Facilities Management (FM) costs
  • Quarterly invoices

Placing customer comfort, safety, community and support at the core.

Workplace experience

We understand the link between the built environment and employee experience, behaviour and productivity. That's why we're leading the charge on modern ways of working across the Civil Service.

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Customer Insights

Our Customer Insights team has developed an unparalleled understanding of employee preferences and needs and can shed light on the path toward improved workplace experiences.

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My Government Workplace

Everything you need to know to make the most of your time in our workplaces.

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