Client Management - service catalogue
This page details the specific services we can provide as part of our Client Management offering.
Named Client Manager
Our role
A named individual will be specified by us to coordinate across the services we provide to you, and will keep our wider client team updated.
Your role
You work with the nominated individual as your primary point of contact.
Service Level
An individual name and contact information will be provided to you. Your queries will be acknowledged within 48 hours on our Client Relationship Management system.
Client meetings
Our role
We conduct meetings between the client management team and you. The specifics/frequency of this will be agreed depending on the services we provide, aligned to the Managed Services Agreement.
Your role
You must fulfil your meeting obligations
Service level
Meetings will be held to the format, content and representation agreed.
Performance reporting
Our role
We provide you with routine reporting. The specifics of this will vary depending on the services taken from us, aligned to the Managed Services Agreement.
Your role
You provide data on workforce plans, changes to requirements, feedback on successes and areas to note for discussion.
Service level
Reports will be made in the correct format, content and times as specified in the Managed Services Agreement.