Delivery Manager (Operations)
Summary
About the job
Job summary
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading significant transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme. We are also delivering cost-effective property services such as asset management, lifecycle replacement and workplace services.
Innovation and progress underpin our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. Our four core values are at the heart of everything we do. They shape our culture and guide how we work, lead and grow together:
- Striving for excellence – We always aim to deliver great results
- Empowering through respect – We insist on fair treatment for all, always
- Acting with integrity – We consistently do the right thing
- Succeeding together – We rely on each other to achieve success
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
Job description
The GovPass Programme within the GPA is modernising Access Control Systems across HMG. Delivering a new UK government standard for card encryption improving building security and enabling greater interoperability through its innovative technology.
GovPass is operating across the UK in HMG Estate and in some of the most iconic buildings and departments, with an ambition to expand this further over the coming years. GovPass card encryption and personalisation is managed by the central GovPass Bureau Service.
The Delivery Manager (Operations) is a critical role responsible for the day-to-day delivery and management of the GovPass Bureau Service and pass production facilities. As the Delivery Manager (Operations) you will be responsible for the management of pass production, asset management, project & delivery leadership and incident response.
You will have:
- Outstanding organisational and analytical skills
- Proven experience in managing complex operational services and tracking delivery against technical requirements and milestones.
- Ability to influence and collaborate with diverse stakeholders across government to achieve strategic aims. Including departmental security teams, security services, facilities management teams and suppliers
While this position carries no direct line management responsibilities, it involves overseeing a key GPA supplier to ensure the highest standard of service is delivered to HMG.
Key Responsibilities
- Oversee the daily activities of the GovPass Bureau Service in person, ensuring the production and dispatch of building passes meets cross-government demand.
- Continuously improve and develop the GovPass Asset Management processes, ensuring they are standardised as the service scales.
- Lead complex operational projects, such as the mass enrolment of thousands of staff during building moves, supporting Plan for London & right sizing the Government Estate.
- Build and maintain strong relationships with security and property leads across HMG departments to drive GovPass adoption and resolve operational issues.
- Oversee the maintenance of the GovPass documentation library, including Standard Operating Procedures (SOPs) and technical manuals.
- Maintain the operational security of the GovPass service, responding in-person to incidents at sites to protect HMG’s security profile.
Person specification
We are looking for an experienced Delivery Manager (Operations) who has:
- Strong stakeholder engagement skills,
- Resilient, adaptable and comfortable working in a fast paced and evolving environment
- Driven and focused to deliver within the public sector with an emphasis on value for money
- Collaborative and inclusive ways of working and can build trust across diverse teams and stakeholders
- Managing, mentoring and guiding stakeholders through the delivery and improvement of the service
Essential criteria
- Demonstrable experience in stakeholder engagement and managing stakeholder expectations throughout projects
- Experience in managing large-scale business change
- Experience managing outcomes of an integral external supplier
- Familiarity with Jira for project management and service desk operations.
Desirable criteria:
- Operational Security Knowledge: Understanding of access control systems (ACS), building access policies, card production processes, and HMG security standards.
- Experience of managing orders and stock in a fast paced environment
- Experience working within Government Services
- Problem Solving: Experience in incident and problem management, with the ability to respond effectively to urgent service needs.
- Formal project management qualification (eg Prince2, APMG) or willingness to become certified within 12 months of taking up post
Behaviours
We’ll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
- Changing and Improving
- Delivering at Pace
Technical skills
We’ll assess you against these technical skills during the selection process:
- Customer Perspective
- Commercial Acumen
- Property Market Knowledge
- Innovation
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
Things you need to know
Artificial intelligence
Selection process details
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Please note – At this time GPA are unable to offer any Visa Sponsorship to candidates as we do not currently hold a visa sponsorship licence. Please do not apply for permanent roles with GPA if you will require your employer to take on the sponsorship of your current or any future visas.
Sift
As part of the application process, you will be asked to include a CV and a 500-word personal statement.
The personal statement should align with the person specification.
Further details around what this will entail are listed on the application form.
The sift is due to take place week commencing 28th August 2026.
Interview
GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact recruitment@gpa.gov.uk to discuss prior to submitting your application.
At interview, applicants will be scored against 4 behaviours – Working Together, Managing a quality service, Changing & improving, Delivering at pace.
Interview questions will be a blend of Behaviour, Experience, Strengths and Technical (core skill).
Further Information
A reserve list may be held for a period of 12 months from which further appointments can be made.
Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
New entrants are expected to join on the minimum of the pay band.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via gparecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
For further information on National Security Vetting please visit the Demystifying Vetting website.
Feedback
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name :Thomas Brown
- Email :thomas.brown2@gpa.gov.uk
Recruitment team
- Email :gparecruitment.grs@cabinetoffice.gov.uk
Further information
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission