Future Ways of Working Lead

The Workplace Experience Team is a high-performing, motivated and collaborative team responsible for delivering a portfolio of customer-focused work that includes Future Ways of Working, the Customer Experience function and Customer Insight.

The Future Ways of Working team is responsible for embedding and evolving modern working practices across the civil service.  Following the successful delivery of the smarter working programme the Future Ways of Working team are responsible for sustaining a network of smarter working practitioners to help inform and influence future ways of working which continues to build on the principles of flexibility and choice.

Aligning with the wider GPA interoperability programme the Future ways of working lead will be responsible for establishing the next iteration of ways of working that will continue to support Government Hubs operating effectively but also develop a new set of principles that will be key enabler to delivering greater sharing of Government workspaces.

The Workplace Experience Team is a small team who support a broad base across GPA and so there may be times when the successful candidate may need to support other areas across the team.

Key Responsibilities

As the Future Ways of Working Lead, your specific responsibilities will include:

• Lead on the strategic development of ‘Ways of Working’ and deliver a discovery phase of data gathering to inform an approach to ways of working the civil service.
• Line manage, lead, develop and support the Future Ways of Working team
• Providing support to workplace experiences team to realise the benefits of smarter working within Government Hubs and the wider GPA estate, ensuring that where available, customer insight and data is used to influence the business change
• Leading the cross-government, and wider public sector, Smarter Working Community of Practice (up to SCS1) including hosting events, providing advice and guidance, developing and delivering tools and products which demonstrate and share GPA’s expertise in workplace experience
• Providing direct support and advice to the Head of Customer Insights & Future Ways of Working(G6), the Deputy Director of Workplace Experience (SCS1) and Workplace Services Director (SCS2)
• Seek out and participate in topic-suitable networks and events, including public speaking at industry conferences and other workplace experience related events
• Identify and review relevant research materials, studies and articles, creating products and advice from intelligence gathered so that the GPA maintains its position as smarter working thought leaders across government

The ideal candidate will have strong interpersonal and stakeholder management skills with experience of engaging with internal and external stakeholders, using data to help influence decision-making or problem solve.

They will have an understanding of modern ways of working and experience in workplace transformation.  They will be a skilled facilitator and communicator making sure they use a range of approaches to appeal to different stakeholders.

They will be an empathetic and active listener to ensure diversity of views and opinions can be applied to ensure the delivery of quality outcomes.

They will be well organised and have the ability to manage competing priorities and be a collaborative team member, supporting others to deliver during peak periods of analysis.

They will need to be a proactive self-starter looking for opportunities for the future ways of working team to add value to clients and customers, as well as understand the importance of delivering great customer service to internal and external stakeholders by providing advice and guidance when necessary.

Essential criteria:

• Demonstrable experience in strategy development which includes strong stakeholder engagement to help influence the final outcome.
• Demonstrable experience of delivering workplace business change transformation, ideally including the business change delivery of smarter working.
• Ability to understand and take due account of the effects of the change on people at different levels and within different departments
• Demonstrable experience of creating innovative approaches to implementing change.
• Demonstrable experience of delivering engaging and thoughtful presentations, including to large audiences and senior leaders.
• Excellent facilitation skills.
• Strong engagement and communication skills (both written and verbal), with ability to engage across multiple stakeholders, at all levels.

Desirable criteria:

• An understanding of smarter working principles.
• Experience of working with or understanding Leesman.

Qualifications and Accreditations

Essential criteria:

• APMG Change Management Practitioner or other Change Management qualifications.
• In-depth smarter working experience and skills.
• Facilitation and training skills and experience.

Desirable criteria:

• Project or Programme Management Qualification.
• Leesman Advanced Practitioner.

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Leadership

We’ll assess you against these technical skills during the selection process:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation